Shipping Policy
1. Shipping Destinations
Neakasa currently ships to the following countries and regions through this store:
Bulgaria, Croatia, Cyprus, The Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, and Iceland.
- If you are shopping from France or Belgium, please visit our France store.
- If you are shopping from Germany, please visit our German store.
Available shipping destinations, shipping methods, and delivery options are displayed at checkout. We may be unable to deliver to certain remote areas, islands, restricted locations, or addresses affected by local import restrictions.
Address restrictions: We do not ship to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.
2. Shipping Fees and Free Shipping
- Free shipping: Free shipping may be available for eligible orders shipped to the United States, the United Kingdom, Canada, and selected European countries.
- Remote areas and islands: Additional shipping charges may apply to certain destinations because of higher carrier or logistics costs, including remote areas, islands, Switzerland, Malta, Cyprus, and Greece.
- Final shipping cost: Any applicable shipping fees will be clearly shown at checkout before you place your order.
- Availability: Shipping options and fees depend on the delivery address, product availability, warehouse location, and carrier service availability.
3. Order Processing & Delivery Times
Orders are processed Monday through Friday, excluding public holidays. For in-stock items, we aim to dispatch orders within 1–3 business days after payment confirmation.
Orders may be fulfilled from warehouses in the United States, the European Union, Canada, or other available regional fulfillment locations, depending on product availability and the delivery address.
Estimated Delivery Times
The delivery estimates below begin after dispatch and are provided as guidance only. Actual delivery times may vary depending on the carrier, destination, customs processing, weather conditions, and other circumstances outside our reasonable control.
| Region | Carrier | Estimated Delivery Time After Dispatch |
|---|---|---|
| Continental United States | FedEx / UPS / USPS | 3–7 business days |
| EU Countries | DPD / DHL | 3–7 business days |
| United Kingdom | DPD / DHL | 3–7 business days |
| Canada | Canada Post | 3–7 business days |
| Other Eligible Destinations | Based on the destination | 7–20 business days |
If we are unable to dispatch your order within the stated processing period or a material delivery delay occurs, we will contact you with available options, which may include continuing with the order, arranging an alternative solution, or cancelling the unshipped portion of the order where required by applicable law.
4. Address Changes & Order Cancellations
- You may request to change your shipping address or cancel your order before it has been dispatched.
- We will make reasonable efforts to accommodate requests received before dispatch; however, changes or cancellations cannot be guaranteed once order processing has begun.
- Once an order has been dispatched, address changes, redirects, or cancellations may be subject to carrier availability and additional charges.
- If an order cannot be delivered because the customer provided an incorrect, incomplete, or inaccessible address, additional shipping, return, storage, or redelivery costs may apply.
5. Customs, Duties & Taxes
- International shipments may be subject to customs duties, import taxes, and VAT imposed by the destination country’s authorities.
- These fees are not included in the product price or shipping cost.
- If the customer refuses to pay customs fees or declines delivery, the parcel may be returned or destroyed by customs.
- In such cases, Neakasa will not refund shipping or product costs.
6. Tracking & Delivery
- Once your order ships, a tracking number will be emailed automatically.
- You can check the latest delivery status on the carrier’s official website.
- Upon receipt, please inspect your package carefully. If the outer packaging is damaged, refuse delivery or note the issue on the courier’s receipt.
- If delivery fails because the recipient is unavailable or the address is incomplete, please contact the carrier directly. Neakasa is not responsible for delays or losses caused by these circumstances.
7. Delays & Liability
While we work to deliver orders within the estimated timeframe, delays may occur because of:
- Customs clearance, inspections, or import procedures;
- Weather events, natural disasters, or transport disruptions;
- Carrier delays, strikes, public health restrictions, or operational interruptions;
Incorrect, incomplete, or inaccessible delivery information provided by the customer; or - Other circumstances outside our reasonable control.
Delivery estimates are not guaranteed unless expressly stated otherwise. Nothing in this Shipping Policy limits or excludes any rights or remedies that cannot be excluded under applicable consumer protection law.
8. Contact Us
If you have questions about shipping, delivery, tracking, or your order status, please contact us through our Support Center or via:
- Email: support@neakasa.com
- Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)